Queen’s Awards for Enterprise and Innovation for Ticketer

Ticketer is one of  66 organisations nationally to be awarded a Queen’s Awards for Enterprise and Innovation. 

Ticketer was set up in 2009 and its smart ticketing systems and electronic ticketing machines are in use on buses throughout the UK. Ticketer ETMs are customised for operators’ needs, driving insights, and providing information to help drive revenue. Ticketer won the award for demonstrating how its ongoing product innovation has improved its commercial performance over the last five years, whilst aiding operators across the sector to enhance their passenger proposition. 

“This really has been a tremendous team effort, not just from the Ticketer Team, but from our customers, suppliers, and friends across the industry,” says John Clarfelt, Ticketer CEO. “I really feel incredibly humbled to receive such a prestigious award. All we have done is bring alive what bus operators have asked the industry to deliver, and so we are proud to accept this achievement on behalf of our amazing friends and colleagues in the sector, who have been loyal supporters, and with us every step of the way. 

“It really is a bitter-sweet moment, to be recognised for success at such a challenging time for us all – and yet precisely because of those challenges, I hope that in some way it will be particularly encouraging for our industry to be acknowledged in this way during these extraordinary times.”