York independent bus operators get behind myTrip app

York’s three independent bus operators, Reliance Motor Services, York Pullman and Connexionsbuses are now using myTrip – a multi-operator bus ticketing app which allows users to make contactless ticket purchases and tracks buses with live location updates. 

Reliance Motor Services, which operates 18 buses across North Yorkshire and the city of York, said the move is “a real bonus for passenger mobility in York”. 

Meanwhile, York Pullman carries more than a million passengers annually and Connexionsbuses operates 35 buses on a network of schools and commercial services in North and West Yorkshire.

myTrip was launched in September 2020 and was designed especially for  smaller operators. It promises an affordable way for operators to offer cashless and contactless ticketing, live bus tracking and fulfil Bus Open Data Service regulations.

Gary Newby, managing director, Reliance Motor Services, says “myTrip has changed the game for us. Feedback from passengers has shown a demand for the enhanced features myTrip offer and the service from 

Passenger is first class. They have come out of the blocks and delivered a multi-operator solution to a genuine issue we are facing in the industry”.

“The response to the app has been fantastic. The option to gift tickets has been a game-changer for parents wanting to manage their children’s tickets for school or college and the ability to track the bus to the stop means parent and child have more confidence in the service full stop”.