First Bus app wins national award

First Bus has been awarded Travel App of the Year at the UK App Awards with its partner Future Platforms. Judges announcing the win praised the implementation of ‘customer-first’ features that were fast-tracked during the Covid-19 pandemic.

Since March, First Bus has worked with partners to develop and deliver initiatives which support safe and convenient travel for customers throughout the pandemic and beyond. 

Working closely with partners Ticketer and Transport API, live vehicle tracking and capacity updates were introduced to the First Bus App in version 4.7 earlier this year.

Future Platforms, a joint recipient of the award, designed the interface ensuring that the live data is shown in a clear and accessible way for customers. 

The ease of use, and speed of implementation of the live tracking, had already received praise from customers and stakeholders after First Bus became the first major bus operator in the UK to roll out the live tracking App updates.

Janette Bell, First Bus incoming managing director: “Our award win is a celebration for everyone who has worked tirelessly throughout the pandemic to fast-track new App capabilities for our customers, and we’re thrilled that they’ve been recognised by the UK App Awards. 

“Following the introduction of national lockdowns across the UK, we understood that live tracking and visibility of bus capacity would be of significant benefit to our customers following the introduction of social distancing onboard our vehicles. 

“Our partners worked with us at pace to make this a reality and the feedback has been phenomenal.”