BYD reassures customers about continued supplies

We are living in worrying and peculiar times. Nevertheless, BYD Europe has re-assured customers about new measures it has introduced to ensure ongoing business support following the coronavirus outbreak. Customers operating BYD eBus and eCoach vehicles will have full backing from BYD’s customer support and aftersales.

Vehicle manufacturing at BYD’s Hungary facility has entered a ‘crawl mode’, while the situation at the company’s export factory in Hangzhou, China, is continuously improving, and thus allowing production scheduling across a number of BYD factories to assure deliveries to customers in certain markets, albeit with minimum delays.

BYD Europe managing director, Isbrand Ho, says: “The weeks and months ahead will be a challenge for us all, however, we are a strong, resourceful company and we’re fully committed to ensuring our employees’ safety, and will continuing to provide first-class service to our customers. There will be some disruption – for us all, inevitably – but we have the capacity to deliver essential services for our customers. The whole BYD family is behind the effort.”

BYD’s parts distribution network remains operational and, while some cross-border delays are inevitable, BYD says it is monitoring the supply chain on a daily basis to ensure stock levels and frequency of deliveries are maintained. The sales and service interface with customers also continues, although on a ‘from-home’ basis. BYD Europe’s office headquarters in Schiedam, Netherlands, is now closed and will reopen in accordance with guidelines from the relevant health authorities and the Dutch government.

Following the announcement recently of the commencement of a dedicated medical face-mask and hand-sanitiser production facility, BYD is making available quantities of these products to governments, employees and customers in a concerted effort to help fend off the coronavirus outbreak.